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Terms and Conditions & Privacy Policy Terms & Conditions These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which The Guernsey Flower Centre ("we/us") makes this website (the "The Guernsey Flower Centre Site") available to you and any of our services which are accessible on or via the The Guernsey Flower Centre Site (the "The Guernsey Flower Centre Service"). These Terms and Conditions govern your use of the The Guernsey Flower Centre Site and the The Guernsey Flower Centre Service. 1. The Guernsey Flower Centre products. 1.1 All The Guernsey Flower Centre Products as depicted on this website (as may be varied from time to time) are available in Guernsey, Channel Islands. 1.2 The Guernsey Flower Centre Products may be delivered by us in bud to ensure longer life. 1.3 Some The Guernsey Flower Centre Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact the The Guernsey Flower Centre Customer Service Team at: Guernsey Flower Centre, Les Papillons, Les Grand Marais, Vale, Guernsey, GY6 8TF Tel: 07781 148185 Email: sales@guernseyflowercentre.com 1.4 All The Guernsey Flower Centre Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a The Guernsey Flower Centre Product of equivalent value and quality without notice. 1.5 In the event that we are unable to supply the The Guernsey Flower Centre Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date. 2. Prices 2.1 Prices listed within the The Guernsey Flower Centre Service are valid for a maximum of 14 days of submitting your purchase form. 3. Orders and Payment 3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Electron, department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the The Guernsey Flower Centre site. 3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation. 3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you. 3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years old. 4. Delivery 4.1 Except where stated, The Guernsey Flower Centre Delivery will be applicable within the United Kingdom, Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by The Guernsey Flower Centre you will be advised of any additional charges as soon as possible upon receipt of your Order Form. 4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. Flowers are posted Monday to Thursday to arrive as close to a specific date as possible. Deliveries to Europe & Eire are only posted on Mondays & Tuesdays. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the The Guernsey Flower Centre Product you request on the next working mailing day. 4.3 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. 4.4 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. 4.5 In respect of orders outside the United Kingdom, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date cannot be guaranteed. 4.6 In the instance of there being difficulties in delivering your order to the intended recipient we (including the third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form. 4.7 When placing your order you are able to specify further delivery information using the 'Delivery Information' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information - for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order. 5. Cancellation 5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for United Kingdom, Ireland and Channel Islands. Where delivery is to be made outside United Kingdom, Ireland and Channel Islands please provide notification 48 hours before the intended delivery date. 5.2 To amend or cancel your order, please contact the The Guernsey Flower Centre from 8am until 6pm Monday to Friday and 9am until 5pm on Saturday at: The Guernsey Flower Centre at The Guernsey Freesia Centre,Route Carre, St Sampson's, Guernsey, Channel IslandsTel: 01481 248185 Fax:- 01481 248582Email: sales@guernseyflowercentre.com 5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. 6. The Guernsey Flower Centre customer services. 6.1 In the event that you are not satisfied with the The Guernsey Flower Centre Service any complaints should be addressed to The Guernsey Flower Centre at: Guernsey Flower Centre, Les Papillons, Les Grand Marais, Vale, Guernsey, GY6 8TF Tel: 07781 148185 Email: sales@guernseyflowercentre.com 6.2 Because of the perishable nature of The Guernsey Flower Centre Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase. 7. Disclaimer 7.1 Whilst we agree to use our reasonable endeavours to ensure that the The Guernsey Flower Centre Site and/or the The Guernsey Flower Centre Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the The Guernsey Flower Centre Site and/or the The Guernsey Flower Centre Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the The Guernsey Flower Centre Site and/or the The Guernsey Flower Centre Service impossible or impractical. 7.2 (a) We accept liability for death or personal injury arising from our negligence. (b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of [5] times the price you have paid for the The Guernsey Flower Centre Products. (c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the The Guernsey Flower Centre Site and/or the The Guernsey Flower Centre Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the The Guernsey Flower Centre Products supplied. (d) Subject to clauses 1.5 and 4.5 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. 8. General 8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the The Guernsey Flower Centre Site and/or the The Guernsey Flower Centre Service from time to time. We will post any changes on the The Guernsey Flower Centre Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the The Guernsey Flower Centre Service or The Guernsey Flower Centre Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. 8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the The Guernsey Flower Centre Site and/or the The Guernsey Flower Centre Services for any reason at any time. 8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the The Guernsey Flower Centre Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. 8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act. 8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof. 8.7 Your purchase will be deemed to have occurred in the United Kingdom. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts. Privacy Policy The Guernsey Flower Centre is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for three reasons: to process your order (including payment authorisation), to provide you with the best possible service and to assist in developing the sites content. We will not e-mail you in the future unless you have given us your consent (unless to confirm orders). We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future. The type of information we will collect about you includes: your, name, address, phone number (including mobile number), e-mail address, credit/debit card details, age. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. A nominal charge of £10 is made to cover administrative costs involved. Should you require a copy of such information, please write to us at The Guernsey Flower Centre: The Guernsey Flower Centre, Les Papillons, Les Grand Marais, Vale, Guernsey, GY6 8TF Tel: 07781 148185 Email: sales@guernseyflowercentre.com The personal information which we hold will be held securely in accordance with our internal security policy and English law. If we intend to transfer your information outside the EEA (European Economic Area) for uses other than order fulfilment, we will always obtain your consent first. We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies'). The information collected in this way can be used to identify you unless you modify your browser settings. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of our registered users and non-registered visitors. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site. We may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Your browser can be modified to not accept cookies - guidance for which is provided in the paragraph above. Sometimes, we may specifically ask for information about you when you sign up to use a new service or when you order a product. We will need certain information such as your name, address, credit card number in order to provide you with that service or product. Furthermore, we may also use that information to let you know of additional products or services that we feel may be of interest to you. You can easily choose not to receive such information by letting us know on the registration screen when you sign up for the product or service. Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total. Data collected during a promotion is typically shared with the sponsor or co-sponsor. If this is the case we will inform you at the point of collection whether your personal data will be shared with others as a result of your participation. The Guernsey Flower Centre may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website. If you have any questions/comments about privacy, you should email us at: Email: sales@guernseyflowercentre.com |
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Guernsey Flower Centre, Les Papillons, Les Grand Marais, Vale, Guernsey, GY6 8TF
Email: sales@guernseyflowercentre.com Telephone: 01481 246708
Terms and Conditions Privacy Policy
Email: sales@guernseyflowercentre.com Telephone: 01481 246708
Terms and Conditions Privacy Policy